What to do if a piece isn't right, and what to expect once you start a return.
Before this goes live, confirm: your actual return window in days, who pays return shipping, and refund method and processing time. Everything below is a reasonable industry-standard placeholder, not a commitment you've made.
Returns are accepted within 7 days of delivery [CONFIRM window]. Outside this window, we're not able to accept a return or exchange.
Items that don't meet these conditions may be sent back to you instead of refunded.
Email support@zuriapparel.com with your order number and the reason for return. We'll confirm eligibility and send next steps — please wait for that confirmation before shipping anything back.
Prefer a different size or color? Let us know when you start the return — exchanges are subject to stock availability. If the item you want is out of stock, we'll offer a refund instead.
[CONFIRM who pays]: for change-of-mind returns, return shipping is typically the customer's responsibility. If the item arrived defective, damaged, or wrong, ZURI covers the return shipping cost in full.
Once your return is received and inspected, refunds are issued via [CONFIRM — bank transfer / store credit, since Cash on Delivery orders have no card to refund to] within [CONFIRM — e.g. 5–7 business days].
If something arrived damaged, defective, or not what you ordered, contact us within [CONFIRM — e.g. 48 hours] of delivery with photos, and we'll arrange a full refund or replacement at no extra cost to you.
Reach out at support@zuriapparel.com with your order reference and we'll help sort it out.